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| CHARTER COMMUNICATIONS CABLE
WHY ARE SUBSCRIBERS CANCELING SERVICES ??? the answer...i work in charter communications at IRWINDALE LOS ANGELES CALIFORNIA. charter broadband signal keeps going down. tv bad signals and internet always not working. charter likes to do maintenance work from city to city without notifying subscribers. charter charge a service fee $1.99 everytime customer downgrade or upgrade. charter billing statement does not get to the customers on time. phone menues are so technical and not friendly users for customers. billing automated are not updated . employees working at these departments such as IS updating all the information to the floor customer services are not very acurate information, very lack of information. charter likes to hire unprofessional technician contractor that would steal damage customers property and these reports evidence are hidden. managers and supervisors are too busy checking on employees business attire and unfair judgement productivity wicj leads all customer service employee to quit thier jobs or go somerwhere else that pay more. all customer service employees are all under pay. $10.00 per hour. and also force us all to work mandatory overtime because charter did not meet the FCC requirements. charter communications is begining to act like a MONOPOLY..each of the employees were given free $500.00 stock to start with charter..we dont have to pay for it. looks like this is a scam...encourage all of us promises big returns..by doing all these for employees...it will look good for OUTSIDE INVESTORS...LOOKING AT CHARTER ""WOW"" VERY GOOD NUMBERS IMPRESIVE STOCKS....NOT KNOWING EMPLOYEES DOES MAKE A DIFFRENCE.....CHARTER DOES NOT HAVE ENOUGH CUSTOMER SERVICE PEOPLE...MOST EEMPLOYEES ARE LEAVING..BECAUSE OF BAD MANAGEMENT AND POOR LEADERSHIP AND LACK OF PRODUCT KNOWLEDGE. CHARTER CANNOT EVEN AFFORD TO PAYOFF THIER DEPTS...PAUL ALLEN HAVE TO RESCUE CHARTER,,BY PAYING ON HIS ON POCKET...MILLIONS AND MIILIONS. ALL THE SCIENTIFIC ATLANTA DIGITAL CABLE BOX charter ..keeps breaking down..and also there is only few accounting person work in the office not enough man power to fix the accounting problem. lobby office keep getting rob looks like an inside job...cannot give customer a sooner appoinment requested..because there is not enough technician to cover the work order...some trucks in the morning are just sitting in the parking lot. direct sales would advertise and offer door to door promising customers everything...and not telling the full details of sale package begining and ending roll up prices..wick leads customers to call call center and complaint and end up canceling services. management is very fair to the employees such as going the restrooms..we need to be back in 3 minutes or else we get written up and may result disiplinary action.. every boxing event becomes mandatory overtime..because charter is getting greedy wanted a big share of PPV sales. ALSO all VENDORS SUCH AS HBO/CINEMAX/SHOWTIME STARZ..THEY ALL LIKE TO DO A REGULAR VISIT AND BRIVE US ALL WITH PRICES TO KEEP SELLING. AND SUPERVISOR WERE TOLD TO FORCE EACH EMPLOYEES TO SELL HBO/MAX/STARZ SHOWTIME ECCT.. ADN THESE BECOMES ONE OF THIER MANDATORY PRODUCTIVITY REPORT ON EACH EMPLOYEES. SUPERVISORS WOULD GIVE US A POOR PRODUCTIVITY REPORT IF DONT SELL ENOUGH..SUPERVISOR ARE CASHING BONUSES OUT OF US. I DONT KNOW IF WHAT CHARTER HERE AT CALIFORNIA ICC DO WITH CASH FLOW OR PETTY CASH..EVERY YEAR. MANAGEMENT HAVE THEIR OWN FANCY EXPENSIVE PARTY TO GO SECRETLY NOT TELLING US. MANAGEMENT DOES NOT KNOW HOW TO APPROACH EMPLOYEES THE CORRECT WAY. THEY ARE ALWAYS RUDE AND DIRECT TO EMPLOYEES WITH UNREASONABLE LAST MINUTE POLICIES. ALSO IF CUSTOMERS WANTS TO SPEAK TO A SUPERVISOR..WE ALL HAVE TO RAISE OUR HANDS LIKE KINDERGARDEN OR RAISE OUR FLAGS...FOR SUPERVISORS MANAGERS TO ASSIST US AND QUESTIONS US AND THESE ARE ALREADY TIME CONSUMING..TALKING ABOUT TIME MANAGEMENT..CHARTER SUCKS. MOST SUPERVISOR LIKE TO TAKE OFF TO LUNCH WHEN IT GETS BUSY...LOOKS LIKE WE ARE SO HELPLESS IN THE CALL CENTER.. MOST MANAGERS YOU SEE THEM DRIVING NICE CARS COMING TO WORK WITH THIER FANCY COMPANY NEXTEL RADIOS AND SPENF TIME HIFING IN THIER OFFICE INSTEAD HELPING TAKE SOME CALLS. ALSO I WITNESS LOTS OF MANAGERS SUPERVISOR MAKING PERSONAL CALLS ON THIER NEXTEL RADIO IN COMPANY TIME AND COMPANY NEXTEL PHONES..THEY HIRE BUNCH OF WAISTED LOSERS WANTS TO GET PAID HIGH AND DO LESS PRODUCTIVITY. WELL THIS IS ALL FOR NOW UNTIL FURTHER REPORT. THIS IS YOUR( INDISE EDITIION) LATER............HOPE U COULD EDIT MY STORY AND LET THE WORLD KNOW. THANKS. Level of upset :: 3 Business in question :: Charter Communications Complaint :: I just read one complaint regarding Charter, I am currently employed with Charter Communications and I agree with the last employee who wrote a letter.I think one of Charters biggest problems is the way they treat us employee's and this causes most of us to have a bad addittude all together and it trickles down to the customer. We (the peons)do all the real work for the company and we are lucky to get a raise of 25 cents a year and then the company takes the money back by raising our insurace rates but yet every week I receive an e-mail saying how this or that person was promoted to VP of this or that. Charter needs to waik up and start treating us better. Time Warner atleast pays there people a desent wage and the only reason I don't quite my job is because jobs in Ohio are hard to find. Each year Charter has us fill out an employee survey on what Charter could do to make the work place better and each year all of us in our office complains about the pay, then in about the middle of the year Charter has there HR staff go over this report with us and for some STRANGE reason there's never very many complaints/concerns on the rate of pay we receive(This is BS) and I find it hard to believe. Charter/Paul Allen needs to stop waisting money on Nascar sponcering and the Seatle Sea Hawks and invest money in us little guys who do all the work and deal directly with the customers. Pay us what we are worth or just get out of the cable business and let a real company take us over. I will keep my fingers crossed for a sale to another company. Hang in there guys! Level of upset :: 4 Business in question :: Charter Communications Complaint :: I just wanted to aggree with the letters posted. I recently left, on my own accord, the Birmingham, AL main office. Management has no clue as to the problems, supervisors will not take complaint calls, if you are 6 minutes late to work you might as well stay home or go home. The office is right off a major interstate which has numerous accidents. It takes many calls before the company will consider it to be a problem and "excuse" the tardy. The company wants everything from the employees in writing but will not provide nothing in return. They tell employees whatever gets the employee "out of their,management's, face" and then convienently forgets promises. The employees who honestly care and try to "do what's right" are punished and "weeded out" and the "zombies" that will do whatever they are told regardles of what is best for the customer are rewarded. Level of upset :: 4 Business in question :: Charter communication, Fort Worth tx Complaint :: I run a small bussiness from home, A customer of charter
Communications for about a yr and a half, I stored all of the emails
in the folders that come with the service, Jan 25 of 06 I was checking
email's, getting the work orders for the day, took a break , came back
and no service, called the customer service and they bluntly told me
I do not have an account. After I sent them proof "an email fowarded
to them , from them , resetting my password" they admitted an error
had occured on their part and my e-mails were deleted, nothing more
than that, no explanation just that, over 1500+ emails including work
orders, billing, invoices, proof of work done, gone, no way to get it
back they said. I called them in less than 1 hour and they could not
get anything back . Why? They replied " Sir, it really makes no
difference, you will not get the emails back regardless of what happened"
I do not know much about how the system works but I do know when the
service is cut off for late payment, once you make the payment they
re-activate the service and all your emails are still there, so why
can't they get them back now, and no, I was not behind on the bill,
they admit that much. I think some one should be held responsible and
on top of that some one should know how to fix this and yet no one at
Charter seems to think its a problem, I'm going to have to lay people
with family's off of work and they do not care about that. Isn't there
something they could do? To much trouble I suppose. Level of upset :: 4 Business in question :: Charter Communication Complaint :: Well where do I begin...I've worked for Charter Communications for several years...I'm thrilled that the West Virginia properties have been sold and I will no longer be in the employ of Charter...I've seen it all...I've seen moral go from very very high and electric to non exisistant..It's getting better every day now with hopes of the new company Suddenlink taking over very soon...I officialy feel like my title as a customer service repsentative is the biggest farse I've ever seen in my life...noone cares that a customer has already waited a month just to see if they are able to get service...how can you tell??? Well in order to get it escalated it takes an act of congress or the tech missing 3 times and (not or) the cust being irate and threatening to disconnect...I see us trying to get our poor interest in customer service smoothed over with outrageous specials only outrageous because the prices for the service itself is rediculous. If you try to get help with something the standard pre-programmed response is..."send a form" which is an internal email that may or maynot be answered ever!!!! With excuse after excuse that "we're working on the problem with the forms" well who is working on getting the issues resolved.............I can answer that...NOONE.....it's pass the buck pass the buck...noone wants to be responsible for anything...oh wait..they make the customer service rep responsible for everything...the standards a the WV call center have always been higher and that is really not an issue because I believe we all want to be successful...however tools and support which are useless and mostly not in place don't make a smooth track for success. It's been a real struggle to have to take call after call after that has been farmed out to non Charter employees and by the time you get the call the customer is so irate you want to crawl under your desk or maybe promise them your first born child...Enough about that...but considering the number of calls we take a day and the stress level that is placed upon us to meet "performance guidelines" you would think they would have a heart for your physical and psychological well being...well just try to take a day off....yeah right..there once again you need an act of congress...oh and if you get 4 occurances (an event where you are unable to cover your shift..even if you have sick time available to use) in one year you get a verbal and 5 is written and on up to and including termination. ie...if you aren't feeling well and come to work and get worse and need to leave...even if you have sick time to cover you get an occurance...no occurance if you call off the whole day if and only if you have acrued the full 8 hrs to do so..which you acrue at a rapid rate of 1.5 hrs per 2 wk period...and they wonder why over half of the staff at this call center is on FMLA!!!! I wonder how many are nervous breakdowns???? Would make an interesting study I'm sure. One to NEVER be examined..Well all that said to talk about the straw that broke the camels back. Service to Sales...yes we must ace the call by showing empathy fake or real doesn't matter to them...and frame it to set the call up to try to cram some of our over priced services down the throats of customers that most generally can't afford them anyway....oh wait we'll give you a discount for 6 months then cram it to you good after that...get you addicted to the shows then make you pay outrageous prices...yes an we are to be doing this through the infamous needs based conversation.............customer service.....when was the last time you called a company and really wanted to have a needs based conversation espically if your service has been lets say "sub" standard.......I can't remember ever!!!!Well enough from me I only have to work for Charter for 4 more days but I do feel for the Charter employees in Newtown Conn, and Kingsport Tenn who have lost there jobs completely to Charter farming out work to Mexico and Canada..Yeah Charter your local cable company...if you live in Mexico..it would be local...anyway thanks for reading...It's hard to hold a complete thought after and 8 hr shift so I hope you excuse my scatter brain work here... Level of upset :: 4 Business in question :: charter comunicatios Complaint :: I work for charter in Mexico city, and i just want to
tell you that i hate fucking american bastards trying to tell us what
to do with their accounts. We do what we can, ok? So what do i suppose to tell the stupid customer? "let me apologize"
damn! i do deserve to be sent straight to hell everytime i "apologize". FUCK CHARTER!!!!!!!
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